Terms of service

Terms of Service

Effective Date: July 2026

Welcome to DHEE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

DHEE is an online skincare brand offering personal care and cosmetic products through its official website.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding agreements.

3. Products

We strive to display our products, descriptions, ingredients, and images as accurately as possible.

However:

  • Product colours may vary slightly depending on your device or screen settings.
  • Packaging may change from time to time without affecting the quality or formulation of the product.
  • We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel or refuse the affected order and issue a full refund if payment has already been made.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased per customer.

An order confirmation email does not guarantee acceptance of the order. Acceptance occurs when your order is dispatched.

6. Payments

We accept secure online payments through authorized payment gateways.

Cash on Delivery (COD) may be available for eligible locations.

All payment information is processed securely by trusted payment providers. DHEE does not store your complete payment card details.

7. Shipping

Orders are shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged, defective, or incorrectly delivered.

9. Product Usage

Our products are intended for external use only unless otherwise specified.

Customers are advised to:

  • Read product instructions carefully.
  • Perform a patch test before first use.
  • Discontinue use if irritation occurs.
  • Consult a healthcare professional if you have known allergies or skin conditions.

DHEE shall not be responsible for adverse reactions resulting from misuse, failure to follow instructions, or undisclosed allergies.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Product descriptions
  • Website design

is the exclusive property of DHEE and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Distribute viruses or malicious software.
  • Copy or exploit website content without permission.
  • Interfere with the proper functioning of the website.

12. Limitation of Liability

To the maximum extent permitted by law, DHEE shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delays caused by third-party courier services.
  • Temporary website interruptions.
  • Any allergic reactions or sensitivities resulting from ingredients listed on the product, where customers have failed to review product information or conduct a patch test.

Our total liability shall not exceed the amount paid for the purchased product.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Malappuram, Kerala.

15. Contact Us

For questions regarding these Terms of Service, please contact:

DHEE

Jasmin Arcade, Mele Chelari, Thenhipalam po,Malappuram, Kerala, India - 673636

Email: dhee.customersupport@gmail.com

Phone/WhatsApp: +91 7594018764