Refund policy

Return & Refund Policy

Effective Date: July 2026

Thank you for shopping with DHEE. We are committed to providing high-quality skincare products. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the hygienic nature of our skincare and cosmetic products, we do not accept returns on products that have been opened, used, or damaged after delivery.

Returns are accepted only if:

You received the wrong product.
The product arrived damaged during transit.
The product is defective upon arrival.
The product is missing from your order.

Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of delivery.

Please include:

Order Number
Your Name
Complete unedited unboxing video

Clear photographs of:The product receivedThe outer packagingShipping labelThe issue or damage

Requests received after 24 hours and without proper evidence may not be eligible for replacement or refund.

Replacement

After verifying the issue, we may offer:

A replacement of the same product, or

A full refund or store credit if a replacement is unavailable.

Replacement requests are subject to approval after inspection of the submitted photographs.

Refunds

If your refund is approved:

The refund will be processed to your original payment method.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting the necessary bank account details.

Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been opened or used.
Products damaged due to misuse or improper handling.
Products returned without original packaging.
Products purchased during special promotional or clearance sales (unless damaged or incorrect).
Orders where the delivery address provided was incorrect or incomplete.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Shipping Charges

Original shipping charges are non-refundable.If a replacement is approved due to our error, DHEE will bear the shipping cost.

If a product is returned due to incomplete address/unavailability of customer in call or address, Shipping charge would be charged again if we are requested to dispatch once more.