Privacy policy

Privacy Policy

Effective Date: July 2026

At DHEE ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website or place an order:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and website
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails or messages (only if you have opted in)

Payment Information

Payments made on our website are processed securely through trusted payment gateways. DHEE does not store your complete debit card, credit card, or banking information on our servers.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties necessary to operate our business, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Technology service providers (including Shopify)
  • Government authorities when required by law

These partners receive only the information necessary to perform their services.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance

You can disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of your personal data where legally permissible
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

Third-Party Services

Our website may use third-party services including Shopify, payment gateways, analytics providers, and shipping partners.

These third-party services have their own privacy policies governing how they collect and process your information.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The updated version will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

DHEE

Jasmin Arcade,Mele Chelari,Thenhipalam po, Malappuram, Kerala, India, 673636

Email: dhee.customersupport@gmail.com

Phone/WhatsApp: +91 7594018764