Shipping policy

 

Shipping Policy

Effective Date: July 2026

Thank you for shopping with DHEE. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.


Order Processing

  • Orders are processed within 3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation message with your shipment tracking details.


Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping.


Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 4-7 business days
  • Other Cities & Towns: 7-10 business days
  • Remote Locations: 7-10  business days
  • Take complete unedited opening video.
  • Contact us within 24 hours of delivery.
  • Include your order number, name,contact number and photographs of the damaged package and product.

If your package is marked as delivered but has not been received, please contact us promptly so we can assist in coordinating with the courier partner.


Incorrect Orders

If you receive an incorrect product, please notify us within 24 hours of delivery with photographs and opening video of the received item.

Upon verification, we will arrange a replacement/refund/store credit in accordance with our Return & Refund Policy.


Contact Us

If you have any questions regarding shipping or your order, please contact us:

DHEE

Jasmin Arcade,Mele Chelari,Thenhipalam po, Malappuram, Kerala, India - 673636

Email: dhee.customersupport@gmail.com

Phone/WhatsApp: +91 7594018764

We aim to respond to all shipping-related queries within 1–2 business days.